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TERMS AND CONDITIONS

Diamond Reels Online Casino is a part of a Group of Companies and herein lies the brand’s terms and conditions.

Please read these terms and conditions carefully before using the Diamond Reels Online Casino web site or downloading any software made available on the Diamond Reels casino web site.

GENERAL TERMS AND CONDITIONS
  1. By playing at Diamond Reels (the "Company"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
  2. Participation in the activities and games of the Casino (the "Games") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
  3. The Casino is restricted to individuals of at least 21 years old. You may only participate in gambling events if you are of the age stipulated here within our terms and conditions.
  4. Only one Real account is permitted per player and per household. Multiple accounts (including accounts with different personal, banking and card details) will be closed and will not be eligible to receive any winnings, and all withdrawals will be cancelled.  Furthermore you shall not permit another person to access the Website or Software via your account without the express permission of the casino.
  5. No purchase is necessary to play Games. Players may enter and play Games free of charge and without betting money. However, Players who choose to play for money, do so at their own discretion and risk. As with all gambling, inherent risk of loss of money is always possible.
  6. The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Games nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
  7. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Games.
  8. Residents from the following geographic location are prohibited from holding an account at Diamond Reels Casino; Australia, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Czech Rep, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Hungary, India, Indonesia, Ireland, Israel, Japan, Latvia, Lithuania, Martinique, Mauritius, Mayotte, Morocco, Netherlands, Netherlands Antilles, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Reunion, Romania, Russia, Serbia, Slovakia, South Africa, Spain, State of Nevada, Swaziland, Sweden, Switzerland, Thailand, Turkey, Ukraine & Venezuela.
  9. The Games are for entertainment value only. Any participation in the Game is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or the Casino to be offensive, objectionable, unfair, or indecent.
  10. Where a player is resident of a country that has a currency not currently available at Diamond Reels and not from a blocked country, USD must be used as the players currency.
  11. Winnings made on duplicate or linked accounts will automatically become void and will be removed from the accounts and duplicate or linked accounts will be locked.
  12. Winnings may be voided should a players account be linked to a history of Chargebacks, or any other related fraudulent activity, or actions deemed high risk by the Risk and Fraud Department.
  13. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.
  14. The Company reserves the right to cancel your account, void winnings and confiscate any live balance, should it be found that you are in violation of our Anti-Fraud Policy, which is as follows:
    ANTI-FRAUD POLICY
    1. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:
    2. Participating in any type of collusion with other players;
    3. Development of strategies aimed at gaining of unfair winnings;
    4. Fraudulent actions against other online casinos or payment providers;
    5. Chargeback transactions with a credit card or denial of some payments made;
    6. Creating two or more accounts;
    7. If you provide incorrect or misleading registration, account, payment or identification information.
    Other types of cheating and bonus abuse:
    1. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
    2. Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
    3. Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
    4. Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
    5. Using strategies that take advantage of any software bug or failure.
  15. Should any players be found to have arrest or criminal records, the casino reserves the right to close that player’s casino account as well as cancel any pending withdrawal, based on the nature and severity of the crime.
  16. By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
  17. The casino reserves the right to exclude player/s from tournaments, redeeming coupons and promotional offers, if found to be associated with any form of abuse or bonus abuse and/or playing low-risk strategies in order to withdraw promotional/bonus money or tournament wins. The casino also reserves the right to exclude these players at management discretion.
  18. If you have any dispute with regard to any outcome with the Games, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the Game/s.
  19. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
  20. If you do not log into your Casino account for a period of 180 days, your account status will be deemed inactive. Diamond Reels Casino then has the right to reduce your balance. Should you wish to reinstate this balance, you are welcome to contact customer support at any time.
  21. Loyalty points not redeemed for a period of 90 days may be deemed ‘expired’. In the event that loyalty points are deemed expired, the casino reserves the right to deduct these loyalty points.
  22. The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Games by methods, means or ways not intended by the Company.
  23. Malfunction of any game voids all plays and pays.
  24. If you are found to be cheating or attempting to defraud the Games, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
  25. You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of the Casino's server, (iv) your participation in the Games, or, (v) your acceptance of any prize.
  26. Diamond Reels is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
  27. All communication between the Casino and the account holder are recorded. This includes telephone calls, emails and Live Chats. By creating the account at Diamond Reels, you submit to have your correspondence with the casino recorded and saved for quality and risk purposes.
  28. Materials of the Games (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
  29. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
  30. After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
  31. Debit/Credit Card deposits may incur third-party fees for the handling of international transactions depending on the bank. These fees are charged by VISA, Mastercard card issuers and banks may choose to pass this fee to their customers. These are bank and account type specific and out of our control.
  32. Should a player prefer to dictate a daily/weekly/monthly gaming limit on their account, the onus is on the player to contact the casino in writing of their required limits. Once this is received in writing, the limits will be imposed immediately.
  33. If you need a break from gaming, please contact our Customer Support team and ask them to temporarily close your account. The Account can be reopened at anytime after a minimum period of 14 days by written request of the Player at the Casino’s sole discretion.
  34. Players are solely responsible for their account transactions and should keep their account information confidential. Should a Player give away, share or lose his or her account number and/or password, Company will not be held liable for any claims regarding such account and player waives all causes of action that he or she may have due to the disclosure of his or her account information.
  35. All wagers must be placed through the user interface provided by Diamond Reels on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
  36. All free bonus chips and spins are provided for entertainment purposes. Kindly refer to free bonus terms and conditions for more details.
  37. Cookies and web-site analytic tools may be used on this website. You are able to adjust the privacy settings on your computer to permit or prohibit various levels of cookies being placed on your computer’s hard drive. The owner of this web site has no control over the setting of your computer’s privacy settings. If you do not wish to be subjected to web-site analytic tools, then you should not use this web site.
  38. For withdrawal payments less than $500.00, where the payment method has been selected as Check/Wire, a $35 processing charge may be incurred which will be automatically deducted from the withdrawal payment amount at the time of payment processing. Note: in some cases, dependent on your Bank and Account Type, there may be additional fees charged to remit funds to you. Example: Intermediary processing bank requirement, holding bank fees to receive an International wire, etc. As this is player Bank and Account Type dependent, it is beyond our control.
  39. In addition to the above, there is a $5,000 group processing limit per week, per player.
  40. Withdrawals can take between 2-5 business days to be processed. During this time, the withdrawal will remain reversible from within your casino lobby.
  41. A minimum verification deposit of $25 will have to be made and wagered at least once through before a withdrawal can be paid to you, or if you have not made a deposit in the last 90 days. This also applies to withdrawals that were rejected and are re-requested for payment 90 days after your last purchase. Any withdrawal originating from a deposit that is less than stipulated above will be deemed null and void.
  42. Making a deposit into your account in conjunction with a live balance greater than $10 is not permitted. Winnings generated from such gameplay will be forfeited.
  43. In order for any withdrawal to be paid to you, the original deposit needs to be wagered 1x through.
  44. In order to process withdrawal payments, all players are required to submit their documents. If you have NOT submitted these documents already, please provide us with the following via our secure third party document verification portal.
  45. Withdrawals can only be processed on receipt of the following documents from players:
    • An image of yourself holding your ID.
    • Front and back copies of credit/debit cards used to deposit at the casino. Please block the middle digits so that only the first 6 and last 4 digits appear, e.g. 123456xxxxxxx1234.
    • Copy of a recent proof of address no older than three (3) months such as a utility bill or bank statement.
    • Front and back copy of a valid government issued identity document such as a driver’s license or passport.
    • A completed Authorization Agreement Form. This can be obtained by selecting the Authorization Agreement tab on the Credit and Debit Card option in the cashier page in the casino.
    • A verification call. Please feel free to contact support or advise us of a convenient time to call you.
  46. The documents review process will only commence once ALL required or requested documents have been received.
  47. If a withdrawal is pending for 5 days (120 hours) or more, and there are outstanding withdrawal documentation (including verification deposit and call) , the withdrawal will be added back to the casino account until the required information is received. Once all documentation has been reviewed and approved, the withdrawal will be processed.
  48. If a win and withdrawal originates from a Cryptocurrency deposit, the withdrawal may then be paid via Bitcoin. If a win originates from a deposit method other than Cryptocurrency, related withdrawals will not be paid via Bitcoin. If a win and withdrawal originates from a free bonus, the withdrawal will only be paid via bitcoin if the last deposit on the account is a Cryptocurrency deposit.
  49. For any sign-up free bonuses, a Cryptocurrency verification deposit will be required and has to be wagered once before you may withdraw via Bitcoin. If an alternate method is used to complete the new player verification deposit, you will receive your win via wire transfer.
  50. We reserve the right to reject payment via this option if your Cryptocurrency deposit originated from criminal and/or other illegal/unauthorized activities, or intend using your gaming account in connection with such activities, including without limitation money laundering, or due to technical issues with our provider.
  51. The following country will be restricted to Cryptocurrency deposits only: Denmark.
  52. The Company reserves the right to amend Casino and Bonus Terms and Conditions , or to implement/amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Casino management and put into immediate effect. These changes will override any pre-existing Casino or Bonus Terms and Conditions. Such procedural changes will only be in response to the interests and security of the Casino or our players.
  53. Diamond Reels Casino, widely known as the best online slots casino on the Web, is a casino owned and operated by the Company.
  54. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.
  55. Players have the ability to reverse to their pending withdrawals from within their casino cashier. If a player chooses to reverse any portion of, or the entirety of their pending withdrawal at any time during the history of their account, it is done so at the player’s discretion. By taking such action, the player accepts full responsibility and is solely accountable for this deed. Regardless of account status (Locked or Unlocked), the player is responsible for the manner in which they choose to treat their pending withdrawals. The casino will not be held liable in any capacity, for any such choice of play.
  56. For any wins originating from a reversed cashin, where the original win holds a maximum cashout restriction, the original maximum cashout restriction will still apply. This includes any wins initiated on Live Dealer games.
TERMS OF USE

NOTICE TO USER: THIS IS A CONTRACT. BY INSTALLING THIS SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This End User License Agreement accompanies the computer software delivered to you by the Company for use with the internet based gaming casino Diamond Reels of the Company. The term "Software" shall mean the computer software with which this End User License is delivered, related explanatory materials, and also shall include any upgrades, modified versions or updates of the software made available or delivered to you by or on behalf of the Company. Please read this Agreement carefully.

Upon use of the software, you have accepted this Agreement, the Company grants to you a nonexclusive license to use the Software for your personal use to access and utilize the Casino, subject to the following:

  1. USE OF THE SOFTWARE. You may install the Software on a hard disk or other storage device and make backup copies of the Software, provided that you remove any previous versions or prior copies of Software from your hard disk or other storage device and destroy any backup copies thereof.
  2. COPYRIGHT AND TRADEMARK RIGHTS. The Software is owned by the Company and/or its licensors, and its structure, organization and code are the valuable trade secrets of the Company and its licensors. The Software is also protected by copyright law and International Treaty provisions. Use of the Software does not give you any rights of ownership or any intellectual property rights in the Software or the Company's trademarks and/or other proprietary information contained in the Software.
  3. RESTRICTIONS. You agree not to modify, adapt, translate, reverse engineer, de compile, disassemble or otherwise attempt to discover the source code of the Software or the Company's servers or to create, publish or distribute derivative works from the Software. The Software is licensed and distributed by the Company solely for the purpose of enabling end users of the Software to fully utilize the Casino. You may use the Software for online play only on at the Casino. You agree not to create or provide any means (including, without limitation, emulators) through which the Software may be used by others.
  4. NO WARRANTY. The Software is being delivered to you AS IS and the Company makes no warranty as to its use or performance. THE COMPANY AND ITS LICENSORS DO NOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE, THE COMPANY'S SERVERS, OR DOCUMENTATION. THE COMPANY AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE AND DISCLAIM THE SAME TO THE EXTENT PERMITTED BY LAW. IN NO EVENT WILL THE COMPANY OR ITS LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, SUFFERED BY YOU BY REASON OF YOUR USE OF THE SOFTWARE OR ANY DEFECT IN THE SOFTWARE OR SERVER, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, or the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.
  5. PRIVACY PRINCIPLES. There are times when the Company may need to collect information from you through our Web site concerning your credit history and/or your hardware. The personally identifiable information gathered by the Company will provide the Company with information necessary to ensure that both the Company's and your interests are better served and protected. The Company is committed to protecting your personal information and respecting your privacy. Our goal is to give you as much control and information as possible regarding your personal information and the use the Company makes of it in the course of the Company's business. The Company will never sell, rent or disclose your personally identifiable information to parties other than the Company's licensors or service providers as necessary or desirable for the operation of the Casino, without your consent unless compelled by law or court order to do so. Because of the complex and constantly changing nature of our technology and business, the Company does not guarantee error-free performance regarding the privacy of your personally identifiable information and the Company shall not be liable for any incidental, consequential or punitive damages relating to the use or release thereof.
  6. GOVERNING LAW AND GENERAL PROVISIONS. The software is protected under applicable copyright laws. Title, ownership and all intellectual property rights in the software remain with Diamond Reels Casino, including images, photographs, animations, video, audio, music and text that may be part of the software. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations. This Agreement shall automatically terminate upon failure by you to comply with its terms. This Agreement may only be modified in writing signed by an authorized officer of the Company.
  7. TERMINATION. The Company may terminate your license to use the Software at any time, with or without cause, forthwith without notice. Upon termination of this agreement for any reason, you will immediately delete the Software from the computer in which it is installed.
  8. ENTIRE AGREEMENT This End-User License constitutes the entire agreement between us with respect to its subject matter and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between the parties
PROMOTIONS TERMS AND CONDITIONS
WELCOME PACKAGE
  1. Welcome bonuses are for new players only and the coupon code must be redeemed before you make a deposit.
  2. The Welcome Package must be redeemed in the sequence below using the bonus codes detailed. The package consists of:
    • 400% match bonus on a first deposit up to $1,500 + 50 spins on Giant Fortunes - redeem with bonus code: CROWNJEWEL
    • 400% match bonus on a second deposit up to $1,500 + 50 spins on Giant Fortunes - redeem with bonus code: CROWNJEWEL
  3. The Match Bonus offers on a deposit are based on a New Player's 1st and 2nd deposit at the casino.
    • 1st Deposit Example: Deposit $1,500 and receive a $6,000 Match Bonus; Total account balance = $7,500
    • 2nd Deposit Example: Deposit $1,500 and receive a $6,000 Match Bonus; Total account balance = $7,500
  4. The welcome package bonus offers require a deposit and must be requested in the casino cashier before making your 1st, and 2nd deposits. The bonus will be redeemed and your account credited when the deposit completes successfully.
  5. To qualify for the Welcome match bonuses, a minimum of $25 must be deposited.
  6. The Code “CROWNJEWEL” is sticky and subject to the following play through requirement before a cash withdrawal will be permitted:
    • 40 times (Deposit + Bonus) playthrough
    • There is no maximum cash out restriction on the match bonus offers
  7. Match bonuses are to be claimed directly before purchasing and before wagering has commenced. Failure to comply with the aforementioned will result in Free Bonus terms being applied.
  8. Only slots, Keno and Scratch card will contribute towards wagering. Their contribution is as follows:
    • Slots - 100%
    • Scratch Card - 25%
    • Keno - 10%
  9. The max bet permitted with an active welcome bonus code is $10. If a bet in excess of $10 is placed, all winnings will be void. (This $10 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
  10. All welcome bonuses redeemed are combined and will be deducted from related pay-outs. The welcome bonuses are sticky.
  11. Only one free bonus is allowed prior to your first deposit. If there is more than one bonus claimed without making a deposit, any winnings that follow will be considered void.
  12. You may also receive an email with different deals for your first deposit match offer. Note: these welcome offer terms will apply.
  13. All withdrawals will be subject to audit by the Casino. The Casino reserves the right to reclaim the Bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.
  14. The Welcome Bonus Package is only permitted once per person, household, family, household address, email address, credit card number or shared computer environment such as a library, workplace, fraternity, university or school. The casino reserves the right to void all winnings and play should this term be disregarded.
  15. This offer is only good for the depositor and is not transferable.
  16. The Welcome Bonus Package may not be claimed in conjunction with any other promotions currently offered by Diamond Reels Casino and is subject to ongoing review. The casino has the right to change the offer and its terms at any time.
  17. Only one withdrawal is permitted per welcome match bonus. Any winnings left in the live balance, once the withdrawal has been initiated, will be deemed null and void.
  18. Should any of the welcome offers be claimed twice, any subsequent withdrawals generated from any of the welcome offer coupons will be deemed null and void.
  19. Should you deposit in respect of the welcome/new player offers before claiming the respective welcome/new player deposit codes, the bonus will not be valid. The bonus cannot be redeemed thereafter.
  20. You will be unable to withdraw any amount from your account until you've met the playthrough requirements.
  21. The Player acknowledges that in order to be eligible for any promotions or bonuses they must be playing with the primary currency used in the country where they have a registered address and are playing from. Should the primary currency not be available, play is permitted in USD. The casino reserves the right to withhold any bonuses and winnings resulting from deposits in any currency made in contradiction to this condition.
  22. Please note that the welcome bonus terms & conditions concerning all bonuses are in addition to the General Terms & Conditions of Diamond Reels.
  23. Progressives games, selected specialty and table games, cannot be played with bonus or promotional credits. These can only be played using real money. Games that display a ‘lock’ symbol indicate they cannot be played with bonus funds.
  24. The Table Bonus consists of a 65% match bonus up to $200 which is redeemed using code: CRACKERJACK and is only claimable in accordance with the details set out below:
    • A minimum deposit of $25 must be made.
    • Subject to a minimum wagering of 45 x (deposit + bonus).
    • No max cashout restriction applies.
    • Play on the following games only, is permitted with this bonus, with a weighting contribution of 20%: Blackjack, Video Poker, Multi-hand Video Poker and Tri-card Poker.
  25. The 500% Crypto Match Bonus is redeemable on a single deposit of $10 only, when using one of the available cryptocurrencies.
    1. Your bonus is claimable on a minimum and maximum deposit of $10.
    2. Subject to 35x wagering.
    3. Maximum bonus claimable is $50.
    4. Maximum cashout restriction is $500.
    5. A casino minimum deposit is required in order for any withdrawable winnings to be processed.
    6. Maximum bet is $10.
  26. The Cryptocurrency offer consists of a 250% match up to $200 which is redeemed using code: CRYPTOGEM and is only claimable in accordance with the details set out below:
    • A minimum deposit of $30 must be made.
    • Subject to a minimum wagering of 35 x (deposit + bonus).
    • Max bet of $10, sticky with no max cash out restriction.
  27. The 100 FREE spins on Khrysos Gold are redeemable using code: SPIN2WIN and is only claimable in accordance with the details set out below:
    • A minimum deposit of $50 must be made.
    • Subject to a minimum wagering of 40 x (deposit + bonus).
    • The max cashout is set at 20 x the deposit value (capped at $2500).
MATCH BONUS TERMS AND CONDITIONS
  1. Only players who have registered a Real account are eligible to receive promotions. The bonuses will be given only once per household and/or per account, as per the Diamond Reels General Terms and Conditions. If a second account is opened it will be closed and all player bonuses and winnings may be cancelled.
  2. No promotional offers may be redeemed with Cryptocurrency deposits valued under $25. Should you wish to redeem a promotional offer, individual coupon requirements including the minimum deposit value apply.
  3. Players must request their match bonus by entering their bonus code in the lobby cashier before making their deposit. Requests for the match bonus once players have started wagering their deposit will be refused.
  4. Match Bonuses will be credited to the Player's Real Account as Casino Bonus Credits only, unless otherwise stated.
  5. The playthrough on certain games will have various weightings associated to their contribution to the bonus’ playthrough requirement, as tabulated below:
    GAME TYPE CONTRIBUTION PERCENTAGE (WEIGHTING)
    All Slots, Bingo Games 100%
    Scratch Card and Board Games 25%
    Keno 10%
    All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. Excluded
  6. Wagers on any of the excluded games will not contribute to your required playthrough.
  7. A promotion is considered complete when a player meets the playthrough requirements and a cashout is made or when the balance is exactly zero. When a promotion is not complete it will be cleared when the balance reaches exactly zero.
  8. Only one withdrawal is permitted per match bonus.
  9. Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.
  10. Wagering bonus money or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the bonus. Winnings over and above the originally stated maximum cashout on the bonus will be forfeited.
  11. A promotion cannot be used in conjunction with any other promotional offer and winnings originating from consecutive or multiple bonus claims is not permitted. Such game play will restrict winnings to the original bonus claimed. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
  12. If you make a deposit/s with a live balance greater than $10, whereby this balance originated from a Free bonus, match bonus or promotional rewards, any winnings thereafter will be restricted to the terms of the original offer claimed before the deposit/s was made.
  13. All/any bonuses may be refused at the discretion of management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at casino management's discretion.
  14. The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted on the "Terms and Conditions" page of the web site. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
  15. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
  16. The management reserves the right to disqualify certain countries or individual players from promotional offers.
  17. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
  18. Daily promotional match offers each carry an individual set of terms and conditions. Account holders will need to refer to the current promotions page for full terms and conditions on each daily offer.
  19. Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Diamond Reels.
  20. If a bet of more than $10 is placed on any bonus code which holds a bet size restriction of $10, will result in winning being void. (This $10 value is inclusive of all side bets, double-up features, gamble features and any additional bet from the original wager/bet placed.)
FREE BONUS TERMS AND CONDITIONS
  1. The minimum and maximum withdrawal permitted on existing and previous free money bonuses is capped at $ 100.00. Any funds left from free winnings will be immediately removed from the player account after processing the withdrawal. The person who tries to go above this limit will have the funds removed from his/her account.
  2. Withdrawals from free bonus promotions of $ 100.00 are only processed when a copy of your driver’s license and a utility bill is received, matching the name, DOB and address registered on your Diamond Reels account.
  3. A verification deposit of $25 via card or Cryptocurrency will have to be made and wagered at least once through before a withdrawal originating from a no deposit bonus will be paid to you.
  4. A maximum of 1 withdrawal earned from free money will be paid per deposit. Should you have multiple withdrawals without a valid deposit made in between each Free Bonus claim, the withdrawals in question will be forfeited and journaled out. NOTE: each deposit made must be wagered at least once through.
  5. The bonus amount may be subject to playthrough requirements. The playthrough obligations are dependent on the various promotions. Please ensure that you familiarize yourself with the playthrough obligations specific to the free bonus that you have been offered. Contact support if you are unsure.
  6. Wagering free bonus money or winnings originating from bonus money in conjunction with a deposit greater than $10 is not permitted. Winnings generated from such gameplay will be restricted to the terms of the free bonus. Winnings over and above the originally stated maximum cashout on free bonuses will be forfeited.
  7. Claiming more than one bonus with a balance greater than $1 from any form of free money isn’t advisable. Should this occur, the maximum cashout stipulated on the bonuses redeemed will be considered null and void and will default to a maximum cashout restriction of $100.
  8. Wagers made on specific games may not count towards meeting the playthrough requirements. Please ensure that you familiarize yourself with the playthrough obligations specific to the free bonus that you have been offered. As a default, the following weightings apply:
    GAME TYPE CONTRIBUTION PERCENTAGE (WEIGHTING)
    All Slots, Bingo Games 100%
    Scratch Card and Board Games 25%
    Keno 10%
    All other games, network progressive slots and tournament wagers do not contribute to meeting playthrough requirements. Excluded
  9. Diamond Reels Casino is aware that some free bonus links may be posted in other sites or throughout forums or the information that the potential player received has been sent to others who didn't receive it. If Diamond Reels has enough grounds to prove that a player did NOT receive the particular promotion through the exclusive means that this promotion was sent out, we will not honour any payout requests from the player, even if he/she has met playthrough criteria.
  10. The casino reserves the right to journal out any winnings of bonus money that is in excess of the maximum cash out limit stated. The excess funds shall be removed from the associated pending withdrawal or resulting live balance held in the player account.
  11. Winnings made on duplicate accounts will automatically become void and will be removed from the accounts and duplicate accounts will be locked.
  12. Loyalty points form part of a free money offer and is subject to a wagering requirement of 1x the redeemed amount before a withdrawal is permitted. .
  13. Loyalty Points redeemed for casino credits are subject to maximum withdrawal amounts as per below:
    • Club: $100 or comp value redeemed, whichever is the higher value
    • Silver: $350 or comp value redeemed, whichever is the higher value
    • Gold: $500 or comp value redeemed, whichever is the higher value
    • Diamond: $1000 or comp value redeemed, whichever is the higher value
  14. Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of Diamond Reels.
  15. Any bonus claimed that is higher in value to the current live balance of the account, at the time of redeeming the free bonus, will be subject to a max cashout of :
    • Loyalty Points - 1 times the value of the loyalty point redemption or $100, whichever is the higher value
    • Free Spins - $100 unless otherwise stated
    • Complimentary Bonuses - $100 unless otherwise stated
  16. If there is an excessive amount of bonus use on your account, your account will systematically be moved to Blue Tier. This tier is excluded from claiming promotional coupons.
  17. Loyalty points form part of a free money offer and is subject to a wagering requirement of 1x the redeemed amount before a withdrawal is permitted.
  18. Any wins generated from the Lobby Jackpot while playing with a coupon, will be credited as Bonus Balance, and will have the same restrictions as any other win with that coupon i.e the maximum cashout restrictions of the bonus will apply to any Lobby Jackpot winnings.
  19. Daily promotional free bonus offers each carry an individual set of terms and conditions. Account holders will need to refer to the current promotions page for full terms and conditions on each daily offer.
  20. Players are restricted to a maximum number of free consecutive coupon redemptions without a deposit. Should you be offered a free bonus and are unable to redeem the bonus due to reaching your cap, you will have to make a deposit in order to reset your free bonus allowance. Slot players are permitted the following number of free consecutive bonuses without a deposit:
    Loyalty Tier No. of Free bonuses permitted
    Club 4
    Silver 5
    Gold 6
    Diamond 7
    *Players with alternative game types may experience lower allowances than stipulated above.
  21. Progressives games and selected specialty and table games, cannot be played with bonus or promotional credits. These can only be played using real money. Games that display a ‘lock’ symbol indicate they cannot be played with bonus funds.
  22. Progressive jackpot wins that have generated from any form of free bonus or spins will result in wins being forfeited and only a maximum of $100 will be cashable.
  23. All bonuses including Cash back bonuses, no-deposit bonuses, purchase bonuses and any other promotional bonus, is subject to at least 30 times playthrough of the bonus amount before a withdrawal is permitted, unless otherwise stated. For example, if a deposit of $100 is made and a bonus of $100 is redeemed, the player must playthrough at least $3,000 on applicable games prior to requesting a withdrawal.
  24. Only deposits, cashins and reversals made during a promotional period will count towards all point accumulation on promotional leaderboards.
RULES FOR FREE TOURNAMENTS
  1. Tournaments will work on both mobile and desktop.
  2. Mobile users - click the tournaments button on the bottom right of your device or click the three white bars at the upper right corner and then select “Tournaments”.
  3. Desktop Users - click the Trophy Icon in the lobby to view all available tournaments, then select the tournament you wish to play.
  4. Create an alias to represent you on the tournament leader boards which will be visible to all players. Once you have registered your alias name, choose your tournament from the list shown.
  5. Click on it and then enter the tournament password that is provided.
  6. Click the buy-in button (the buy-in is FREE)
  7. Play the FREE tournament and have fun!
  8. You may “Re-Buy” up to the total number of times specified for each respective tournament while the tournament is running. Simply click the “Re-Buy” button once you have completed your previous round(s) of play.
  9. Once you press play to begin the tournament, a timer will start, during which time, you will be required to play the tournament to completion.
  10. The timer does not pause/stop should you exit the tournament or close the lobby and Diamond Reels will not be held responsible for this.
  11. When the tournament is finished, check the leader board to see your overall standing in the tournament. Remember to look for your alias name that you created.
  12. If you are a winner in the tournament, the casino will deposit your cash prize into your casino account. Before you can withdraw any prize winnings, the casino will require you to play at least 10 times the amount of your winnings. For example, if you win $100, then you would need to make a total of at least $1000 in bets with your original $100 win, before a withdrawal is permitted.
  13. For winnings that originate from the participation in Tournaments, where the entry to the tournament is free, such winnings are limited to a cash withdrawal of $100.
  14. You are permitted to a cashout on Tournament Winnings if you have made a successful minimum deposit of $50, and the deposit has been wagered once through, if not, your winnings will be forfeited.
  15. Tournament winnings are limited to one cashout per week.
  16. If a Player is disconnected during play, the slot will not spin on behalf of the Player.
  17. If the Player reconnects within the tournament time, they can continue playing in the tournament.
  18. If the Player cannot reconnect, their winning total will remain static, reflecting the amount at the time of disconnection.
  19. Any form of tournament abuse will result in the player being blocked from further tournament activity. Current wins may also be forfeited.
CASH BACK TERMS AND CONDITIONS
  1. Cash Back Bonuses are based on clean deposit transactions. Players will be credited on a maximum of three transactions per day.
  2. Should you have a pending withdrawal or live balance greater than $1.00 at the time the cash back calculation runs, you will not qualify to receive any cash back rewards.
  3. Cashback coupons are available after each clean deposit is played down to below $1.00. Claimable a maximum of 3 times daily up until 23:59 EST.
  4. The coupon can take up to 15minutes to generate after your balance has been played down to below $1.00. Kindly log out of your casino account and back in to receive your coupon in your casino lobby messages.
  5. Once redeemed, your casino Cash Back Bonus will be added to your casino account immediately.
  6. All Cash Back Bonus coupons are subject to 20 x wagering.
  7. Your Cash Back Bonus is based on a tier percentage and claimable on a clean deposit up to $1000 each.
  8. Tier percentages and max cashout values as per below will apply:
    • Diamond Tier - 40% cash back; max cashout - 10 x coupon value
    • Gold Tier - 35% cash back; max cashout - 5 x coupon value
    • Silver Tier - 30% cash back; max cashout - 3 x times coupon value
    • Club Tier - 25% cash back; max cashout - 2 x times coupon value
  9. Max cash out values as stipulated above or $100, whichever is the higher value.
  10. If your gameplay is NOT majority slots or if you are at a Blue tier, the max cash out restriction is $100.
  11. The maximum bet amount permitted on play with an active cash back bonus is $10. Betting above $10 will result in any winnings voided.
  12. Your coupon is valid for 48 hours from the date generated.
  13. General casino terms and conditions apply.
REFER A FRIEND TERMS AND CONDITIONS
  1. By participating in this Referral Program, you are bound by these Terms and Conditions as well as the General Terms of Use and indicate your agreement to them. In the event of a conflict between these Terms and the General Terms of Use, these Terms control. All the Casino's decisions are final and binding. 
  2. To participate in the Referral Program, visit your cashier and visit the “My Account” section to refer friends, family members, or colleagues (“Friend”). The on-screen instructions will provide information regarding the specific reward you will receive for a qualifying deposit from the referee.
  3. By participating in the Referral Program, you represent that you know the Friend to whom the Casino will send a communication on your behalf, you genuinely believe they would be interested in the Casino, and that, to the extent any consent is necessary, you have consent to provide their information for communication purposes.
  4. Furthermore, referees (Friends) will be excluded under the following circumstances:
    1. The referrer and referee (Friend) reside within the same household and share the same physical address.
    2. The referrer and referee (Friend) share the same email address.
    3. The referrer and referee (Friend) share the same credit card number and/or banking details.
    4. The referrer and referee (Friend) both utilize a shared computer environment such as a library, workplace, fraternity, university or school.
    5. The Casino reserves the right to void all referrals and any related bonuses and/or winnings should these terms be disregarded.
  5. The personal information collected, processed, and used as part of the Referral Program will be used in accordance with our Privacy Policy. The email addresses and other information you provide about other potential players will be used to send invitation emails on your behalf. The Casino may also contact you about your participation in the Referral Program. You also explicitly consent to the Casino sending additional and follow up communications on your behalf to encourage or remind those you have invited to complete a qualifying sign up and deposit. 
  6. Once you make a referral by completing the online form, you become a “Referrer” and will be eligible to receive the credit, benefit, or reward (“Reward”) advertised in the Offer provided that your Friend makes a qualifying deposit of $25 after signing up. You may refer as many Friends as you like. Referrers must respect the spirit of the Program by only referring Friends who are real individuals who meet the requirements of these Terms. Note that anyone who previously opted out of receiving marketing messages from us will not receive a Referral Program email. 
  7. You must also be in the possession of a valid account at the Casino and at least 21 years old to participate in the Referral Program. You agree not to refer anyone unless they are at least 21 years old. You may not participate in the Referral Program where doing so would be prohibited by any applicable law or regulations as well as any of the Casino Terms and Conditions. 
  8. Once your Friend signs up and makes a minimum “Real Money” deposit of $25, only then will you be eligible to receive the $20 bonus which will be credited to your casino account at the beginning of the month. 
  9. The Refer A Friend $20 bonus is subject to the following terms:
    • The bonus carries a 20X wagering requirement. 
    • The bonus carries a max cash out of $500. 
  10. This Referral Program will continue until terminated, suspended, modified, or converted to another program by the Casino, who reserves the right to cancel, modify or terminate the Referral Program at any time for any reason.
  11. The Casino may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Referral Program and/or any Reward at any time, including the availability of any Reward, without notice.
  12. The Casino reserves the right to disqualify you at any time from participation in the Referral Program if you do not comply with any of these Terms or the General Terms of Use or believes you have engaged in fraud or the violation of law or regulation. The Casino may, in its sole and absolute discretion, terminate or suspend your participation in the Referral Program for breach of these Terms, or for taking any actions that are inconsistent with the intent of these Terms. The Casino reserves the right at its sole discretion to prohibit you from participating in any aspect of the Referral Program if it deems or suspects that you have engaged in or have attempted to engage in any of the following:
    1. Acting in violation of these Terms 
    2. Damaging, tampering with, or corrupting the operation of the Referral Program
    3. Acting with intent to annoy, harass or abuse any other person
    4. Any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviours or activity 
    5. participated in any activity deemed in the sole discretion of Casino to be generally inconsistent with the intended operation of the Referral Program.
  13. Any decision the Casino makes relating to termination or suspension of your participation in the Referral Program shall be final and binding in all respects.
  14. The Casino shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms or intent of these Terms.
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